Want to know more about car subscription?
Explore our commonly asked questions.
Subscription
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Billing
Insurance
Vehicles
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The transparent, fair and flexible new alternative to vehicle ownership.
Car subscription is a midpoint between owning, leasing, and renting - retaining the benefits and best parts of each.
Car subscriptions are all inclusive, with road tax, delivery, maintenance, and the vehicle cost all part of one monthly payment. You just add fuel!
We also can provide you with a tailored personal lines insurance quote which can be included as part of your subscription package.
A subscription gives you the ultimate flexibility, meaning you can have a convertible in the summer and an SUV in the winter.
Unlike a lease or purchase, subscriptions don’t include an expensive downpayment. Instead, car subscriptions use an entirely refundable deposit which costs a lot less. This means that over time a subscription can work out much cheaper than the alternatives.
The cost of a car subscription can vary depending on the make and model. They can start from £180 per month and go upwards from there.
While a lease has an expensive upfront fee, a subscription has a small, refundable deposit. Subscription’s main benefit is the flexibility which it offers, letting you swap and change your car every month if you would like.
Car subscription includes as standard the cost of the car, delivery, roadside assistance, road tax, maintenance, and servicing.
We can also provide you with a quote for a Wagonex insurance as part of your vehicle request process.
You can get all sorts of vehicles on subscription, from small city cars, luxury convertibles, and versatile SUVs. You can also get a subscription for commercial vehicles through Wagonex.
To search our range of cars, visit our browse page to see what is currently available.
If you have a particular vehicle in mind which you cant see on our browse pages, please email help@wagonex.com as we may be able to put you on a waiting list or help you find something similar.
Yes, you can take your subscription car to Europe, as long as you give notice to the supplier beforehand.
A rolling, or one month subscription simply means that you are driving the car for a month at a time. This can be best if you want to try out a car for a short period of time, or if you like to change your vehicle often.
Why would you want a rolling subscription?
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The minimum length you can get a car is currently a month on our platform and can go up to 2 years or more depending on vehicle and supplier.
If you have specific requirements for a shorter length please contact us at help@wagonex.com.
If you want to get some help from our customer service team, we're available from 9am to 5pm, Monday to Friday, through webchat, email or phone. If you leave a question for us out of office hours, we'll answer it as soon as we're back.
020 3002 0976
We bring together a range of subscription options for you from a range of suppliers.
Some of our suppliers set a own joining fees, which covers admin for arrangement, contractual fees, and more. You will be able to see any set up costs on the vehicle details pages as you complete a checkout.
To become a member of Wagonex, click here and create an account. You need to be able to prove that you are a UK resident with a full driving license.
Please have these documents ready before starting the checkout and we will send you a link to upload your documents for validation.
Our subscription packages gives you the flexibility to either select our personal lines insurance or to use another policy of your choice. If you want to use our insurance you must have been a resident of the UK for at least 1 year.
International license holders visiting the UK can drive on their valid foreign license for up to 12 months from when they become a resident, after which they must apply for a UK driving license.
The information above is also relevant to those drivers with licenses from a designated country ( for example an Italian drivers license).
If you have an EU license, you can drive in the UK up until you're 71.
Thanks to our online system, you can reserve a car in as little as ten minutes. Our suppliers will then be in touch to confirm delivery details.
As long as you have a full driving license, age won't stop you from being able to subscribe to a car.
We will however require you to provide details of your license once you have submitted your vehicle request, plus a couple of other quick checks to prove you are who you say you are.
When you request a car through Wagonex, we will carry out a secure online ID and document check to check you are who you say you are before delivering the vehicle.
We will also check your driving licence with the DVLA if you are taking out our insurance, and carry out a hard credit check.
Please contact our team directly at help@wagonex.com
To become a member of Wagonex, click here and create an account. In order to be approved for your vehicle, you will need to be able to prove that you are a UK resident with a full driving license.
There's no minimum age requirement, however you need to have a full driving license to get a Wagonex car subscription.
To apply you will also have to pass some identification checks from us, which we will complete after you submit your vehicle request.
Here you will find answers to the common questions customers have asked us about billing.
With most of our suppliers, there is a comparatively small deposit required, but this is refundable when the vehicle is returned.
Your first payment will be charged on the day of your delivery. Your direct debit will then be billed monthly from this day.
If you are on a rolling monthly plan, and would like to return your vehicle before the start of the next month, you can cancel at any time.
If you are on a long-term plan, please refer to your contract.
For any additional questions, our team will be happy to help at help@wagonex.com
We bring together a range of subscription options for you from a range of suppliers.
Some of our suppliers set a own joining fees, which covers admin for arrangement, contractual fees, and more. You will be able to see any set up costs on the vehicle details pages as you complete a checkout.
If you want to change your payment method you can contact us via our live chat, which is available during working hours on our website, or email us at help@wagonex.com.
From there we'll organise for your payment details to be changed.
When you return your vehicle your deposit will be returned to the account you provided when setting up your subscription.
Once received, our suppliers will initially inspect the vehicle for damage and return your deposit providing there are no major repairs that need to be covered.
With most of our suppliers, there is a comparatively small deposit required, but this is refundable when the vehicle is returned.
Also, at the start of your subscription, you'll pay an admin fee, joining fee, and if you decide to get your car delivered there may be a cost associated with this depending on the supplier you choose and where you live.
Wagonex are an appointed representative and act as an insurance broker for our underwriter.
Wagonex offers a personalised insurance package as part of the car request process. If you want to use your preferred insurance provider, you can easily do that too.
If you want to see more information on what our policy covers, please review our policy documents here.
Yes, Wagonex can provide you with an insurance quote for your selected vehicle during checkout.
Our specialised insurance is tailor-made for subscription, and is provided to match the length of your contract. If your package is for 3 months, then you will be covered for the duration.
You can decide whether to take our insurance as part of the online vehicle reservation process.
We provide you with an insurance policy that is unique to you.
With our insurance, you need to answer some simple questions before your quote is generated, so that you don't pay more than you should, and you get the right cover for your subscription car.
This way you don't pay more than you should.
Because of this, we calculate your insurance quote dynamically and display this as a clear and separate cost for you to see.
During our simple checkout, we will ask you some basic questions to make sure your insurance package offers the right cover, and at the correct price.
Unlike other car subscription companies, we are proud to offer personalised insurance quotes, which means that your policy is unique to you and can save you money compared to a fleet policy.
You can also chose to find insurance from other providers as long as you provide our supplier with the certificate of motor insurance before your vehicle is delivered.
Your bespoke insurance policy will give you a full comprehensive insurance policy and cover you for accidental damage, fire, and theft.
Cover is only provided for the car described in your Certificate of Motor Insurance.
More details can be found in the Wagonex Private Car Insurance Policy Document here.
Some adjustments can be made to your insurance policy, for example adding a named driver or changing address, however the policy must stay in the name of the subscriber.
Contact us to change your insurance at insurance@wagonex.com.
Yes, we encourage subscribers to use the insurance provider that offers them the best policy for the best price. We can provide you with an insurance quote as part of the subscription sign up which matches your chosen vehicle and length of subscription.
If you do use your own provider, you need to contact the supplier to send a copy of the insurance certificate, and copy us into this correspondence.
Yes, as long as you have been a resident in the UK for 12 months or more. If you have a foreign licence you can obtain a quote the same way, just go through our checkout once you've selected the car you want.
We want to make life as easy as possible for you to get on the road. Therefore if you decide to take our insurance, payments will automatically be taken each month. You will only be covered and charged for the months you are in your vehicle.
Yes, you are insured to drive in Europe if you have taken out a Wagonex Insurance Policy.
For further details, please see the Wagonex Private Car Insurance Policy Document here.
You will continue to accrue a no claims discount on a Wagonex Insurance Policy every year while driving a subscription vehicle. Please note that if your subscription is for less than 12 months you will not qualify for a full year.
You may be eligible to purchase No Claim Discount Protection at an additional cost. Please contact us at insurance@wagonex.com.
Yes, a copy will be sent to your email address once your insurance has been confirmed. Please check your junk folders first before contacting us.
To get a new copy of your certificate please contact insurance@wagonex.com.
We don't currently offer insurance for these vehicles through Wagonex.com.
Your price of your Wagonex insurance policy will depend on a number of factors including your age, location, car selected and driving experience.
To find out how much your insurance will be please select a vehicle and proceed through the checkout to receive a quote tailored to you.
Although we make the arrangements for your insurance to start on the day of delivery, it is your responsibility to let us know if you need to cancel your insurance at any time, for example if you swap your vehicle before your initial subscription contract ends.
Its quick and easy to cancel your insurance, just let us know your policy number and date of cancellation by sending an email to insurance@wagonex.com
We want to make life as easy as possible for you to get on the road. Therefore if you decide to take our insurance, payments will automatically be taken each month via direct debit.
You will only be covered and charged for the months you have your subscription vehicle for.
Its so easy for you to swap and change your car with our subscription service.
It’s very easy to swap your vehicle. All you have to do is log onto to your account on Wagonex.com and go to 'My Garage'. Select ‘My Subscription’, and then follow the steps on your account.
If you have insurance with us, you must let us know the change of vehicle by emailing insurance@wagonex.com so that we can issue you new documents. The price might change depending on the type of vehicle you will get next.
You can choose the date of return, and a designated drop-off point, or our partners can arrange for it to be picked up, and they’ll drop off your new car at the same time.
If you are on a rolling contract, please give us at least one week's notice before the contract renewal date if you would like to switch vehicles for the following month.
If you are on a longer plan we will be in touch in the penultimate month to discuss the options for your next car.
It is also possible to request a return prior to the end of your initial contract, however there may be an additional charge depending on the length of time left and the supplier. Please email us on help@wagonex.com to get an idea of the costs for returning early.
There may be additional costs to pay depending on the length of contract left and whether you want to exchange for a new car or end your subscription.
For example if you choose to take a vehicle for 12 months and then cancelled after 6 months, you would simply be moved from a 12 month to a 6 month subscription contract and pay the difference between the two. If the vehicle costs £500 per month for 12 months or £550 per month for 6 months, you would pay the difference between the two monthly payments for the time you have the vehicle for.
In this example it would be 6 (months) x £50 (£550-£500) = £300 to adjust your contract.
If you are currently in a contract and want to cancel, please email us at help@wagonex.com so we can liaise with your supplier and provide you with an estimate of any cancellation fees.
There is a mileage limit on most of our vehicles, which varies according to supplier.
The great thing about subscription is you set your limit per month, rather than by year which is typical for more traditional leasing products. This gives you much better control and visibility month by month.
Your car’s mileage allowance will be outlined to you before you receive your car and you can select a package to suit your needs. Any additional mileage will be charged according to the supplier.
If you find yourself regularly going over the monthly limit, please get in touch on help@wagonex.com. It might work out more cost effective to upgrade to a new mileage package than paying per mile for the additional miles.
The supply of vehicles is updated daily, so check back often! We have a large selection of makes and models including Teslas, BMWs, VWs, Peugeots, Porsche, Audi, Fiat, Mini’s etc. We also have a large range of Electric and hybrid vehicles available.
If you know which car you would like next, but don’t see it on our platform, then please get in touch and we’ll do our best to source the vehicle for you.
You can expect all cars to be brand new, or nearly new. Vehicle registration details are available on the car product page, so you can see how old the specific vehicle is before proceeding.
Every year, two new age markers are introduced on the vehicle number place. The first in March, the second in September.
The March the age indicator is easy to remember because it’s the same number as the calendar year – for instance, an ‘18’ reg plate would mean the car was registered in the March of 2018.
The September number is always 50 plus the year number. So, for example, a car registered in October 2018 would have an age indicator of ‘68’ (50+18).
You can use your vehicle outside of the UK. When you know your dates of travel then get in touch with the supplier and they can provide you with the relevant information.
Please take care to return the vehicle in the condition that the car was delivered, as any subsequent valeting or damage could be passed on to you by the dealer.
Also please make sure that your dog is suitably restrained so they cannot disturb the driver of the car. You are expected to put them in a dog crate, pet carrier, or dog harness or use a dog guard for the car's boot.
Please take care to return the vehicle in the condition that the car was delivered, as any subsequent valeting or damage could be passed on to you by the dealer.
If any repairs are needed for your vehicle, you must inform your insurance company immediately, and let the supplier know. The supplier will then arrange the repair for you.
If you have taken out a Wagonex Insurance Policy, please contact us on insurance@wagonex.com.
Each repair is carried out in accordance with recognised industry standards and guaranteed for at least 5 years. All parts are approved by vehicle manufacturers.
Yes, each repair is carried out in accordance with recognised industry standards and guaranteed for at least 5 years. All parts are approved by vehicle manufacturers.
No matter how small a chip in a windscreen is - it needs repairing. This is because any imperfection is a weakness in the windscreen’s surface. If you have a chip, please contact your insurance and supplier to arrange a repair without affecting your NCD.
To find out details of your supplier, please log onto wagonex.com and visit 'MyGarage' for details of your subscription provider.
If you have a Wagonex insurance policy you can let us know at insurance@wagonex.com.
When you have a car through Wagonex you will have an accompanying contract which will show that you are the beneficial owner of the car. This will allow you to obtain the relevant resident parking permit.
You are responsible for all PCNs (parking and speeding fines etc.) while you are under contract.
Wagonex brings together subscription offers from a number of UK suppliers so you can find the right package for you. Each and every supplier will have their own joining fee, delivery fee, and delivery times, which is outlined on the car product page.
If you have specific requirements please reach out to us at help@wagonex.com.
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