FAQ's

Car subscription includes as standard the cost of the car, delivery, roadside assistance, road tax, maintenance, and servicing. 

We also provide Wagonex insurance as part of your vehicle request process. 

You can get all sorts of vehicles on subscription, from small city cars, luxury convertibles, and versatile SUVs. You can also get a subscription for commercial vehicles through Wagonex.

To search our range of cars, visit our browse page to see what is currently available. 

If you have a particular vehicle in mind which you cant see on our browse pages, please email help@wagonex.com as we may be able to put you on a waiting list or help you find something similar. 

Yes you can travel to Europe with a vehicle subscription. To do this you will also need to make sure you have insurance in place which provides fully comprehensive cover whilst overseas.

You will also need to provide the dates of travel to the supplier so that they can provide you with the relevant documentation. You can go to this link to find out more about taking a subscription car abroad.

The minimum subscription length is one calendar month with the option to extend. Go to this link to find out what a car subscription is.

You can get in touch with our customer service team between 9am and 5pm, Monday to Friday.

Here's the contact details:

Email: help@wagonex.com

Phone: 020 3002 0976

Web chat: Send us a message via the chat in the bottom right corner when you're on our website.

If you have a question for us outside of office hours, we'll get back to you as soon as possible.

Before you start the checkout you must have your driving license, bank details and 3 years address history to hand, this will help us complete a soft credit check to ensure that you pass our supplier's affordability criteria.

As long as you have a full valid driving license you can subscribe to one of our vehicles. If you have an overseas license, you can check your eligibility to drive in the UK by following this link.

You have three ways to contact us; Email us at help@wagonex.com, call us on 020 3002 0976 or message our chat bot in the bottom right corner.

To get a vehicle subscription with one of our trusted partners you need to be over 25 years old and have no active County Court Judgements (CCJS).

Once you've submitted you vehicle request we will ask you to verify your identity and then run a soft credit check (this won't impact your credit score).

If you want to change your payment method you can contact us via our live chat, which is available during working hours on our website, or email us at help@wagonex.com. 

From there we'll organise for your payment details to be changed. 

There may be additional delivery or admin fees dependant on the vehicle supplier. These will be clearly displayed during the checkout before you commit. Read more about how a car subscription works or Click here to see our range of vehicles.

Yes you can take out insurance elsewhere if you would prefer. You will just need to provide a copy of the insurance certificate to the vehicle supplier once your subscription application and delivery date has been confirmed.

Please note that although any insurance policy you set up will need to be in your name, the registered owner of the vehicle is the vehicle supplier.

Yes, you will need to hold a full UK licence for us to be able to provide you an insurance quote. However you can still take out a subscription vehicle with an overseas licence, you will just need to seek insurance from another provider to start when your vehicle subscription is confirmed.

We want to make it as easy as possible for you to get a car. Therefore if you decide to take our insurance, payments will automatically be taken each month.

You'll only be covered and charged for the months you're in the vehicle.

A copy will be sent to your email address once your insurance has been confirmed. Please check your junk folders first before contacting us. To get a new copy of your certificate please contact us on 020 3002 0976 or email at insurance@wagonex.com.

We don't currently offer insurance for these vehicles through Wagonex.com.

Insurers use a number of risk factors to calculate their insurance premium. This will take into account things like the vehicle you have selected, your age and your driving/claims history.

Once you have selected your vehicle you can choose to add insurance during the checkout.

After answering a few simple questions you will be presented with a monthly price for your insurance.

You can then choose whether to continue with the insurance quote provided, or continue without insurance.

If you continue without insurance you will need to purchase your own insurance policy elsewhere to come into place when your vehicle is delivered. If you want to know more about how we price our insurance, go to this link.

It's quick and easy to cancel your insurance, just let us know your policy number and date of cancellation by emailing insurance@wagonex.com.

There is no early cancellation fee charged, however if your policy has started, we will calculate a risk-based refund that considers duration of cover and the level of risk incurred.

Please remember you will still need valid insurance in place while you still have a subscription vehicle. If you want to know more about what our insurance policy covers, go here.

Yes, if you extend your vehicle subscription you can contact us to extend your insurance. We will also remind you before your policy is due to expire.

Yes, you can add up to 1 additional driver on your insurance policy provided by Veygo.

If you have an existing policy please contact us on 020 3002 0976 or by email at insurance@wagonex.com.

Our insurance does not currently cover business use. It will come with cover for Social Domestic and Pleasure, and Commuting as standard.

Each vehicle and supplier have different mileage packages.

If you want to change your mileage package during the subscription, just email us at help@wagonex.com or call us on 020 3002 0976.

Any additional mileage will be charged according to the supplier. For further information on the additional cost per mile please contact us.

The supply of vehicles is updated daily, so check back often! We have a large selection of makes and models including Teslas, BMWs, VWs, Peugeots, Porsche, Audi, Fiat, Mini’s etc. We also have a large range of Electric and hybrid vehicles available.

If you know which car you would like next, but don’t see it on our platform, then please get in touch and we’ll do our best to source the vehicle for you.

Our partners only supply either brand new, or nearly new vehicles. The vehicle registration and mileage is displayed on the car pages under the vehicle details tab.

Please take care to return the vehicle in the condition that the car was delivered, as any subsequent valeting or damage could be passed on to you by the dealer.

Also please make sure that your dog is suitably restrained so they cannot disturb the driver of the car. You are expected to put them in a dog crate, pet carrier, or dog harness or use a dog guard for the car's boot.

Please take care to return the vehicle in the condition that the car was delivered, as any subsequent valeting or damage could be passed on to you by the dealer.

If your vehicle is damaged in an accident, the vehicle supplier and your insurance provider must be informed immediately. If you used our insurance provider please refer to your insurance documents for the claims contact number, or contact us on insurance@wagonex.com or call us on 020 3002 0976.

All current suppliers offer Mainland UK delivery for a fee that they decide.

If you have specific requirements please reach out to us at help@wagonex.com or call us at 020 3002 0976.

Go to this link to find out more about delivery and collection of vehicles.