What is contract hire?

Contract hire is a vehicle rental agreement where you pay a fixed monthly fee to use a vehicle for an agreed period and mileage. You return the vehicle at the end of the contract and do not own it.

What is leasing?

Leasing is a vehicle rental agreement where you pay a fixed monthly fee to use a vehicle for an agreed period and mileage. You return the vehicle at the end of the contract and do not own it.

What contract lengths are available for contract hire at Wagonex?

The contract lengths for contract hire range from 1 month - 4 years.

What contract lengths are available for leasing at Wagonex?

The contract lengths for leasing range from 1 month - 4 years.

What happens at the end of your contract?

Depending on the supplier at the end of the agreement you can either request to keep the vehicle longer or you will need to hand back the vehicle to the supplier.

What is a mileage package on a contract hire?

At the beginning of your contract you will confirm your expected monthly mileage for the duration of your contract and this will effect how much you pay each month.

Do I need to pay an initial rental?

Yes, you will need to pay an initial rental which could be as little as 1 monthly payment.

Will I need to pay for excess mileage?

At the end of your contract, when the supplier collects the vehicle and checks the mileage, if you've gone over the expected mileage you may be charged. Your contract will contain the cost of any additional mileage.

Do I need to pay for any damages to the vehicle?

At the end of your contract, when the supplier collects the vehicle and checks the condition of the vehicle using the fair wear and tear guidelines, if there are any damages to the vehicle you may be charged.

What is included in contract hire?

Contract hire agreements may include Servicing, maintenance and possibly replacement tyres.

Insurance is not included — you’ll need to purchase fully comprehensive insurance separately.

What is included in leasing?

Leasing agreements may include Servicing, maintenance and possibly replacement tyres.

Insurance is not included — you’ll need to purchase fully comprehensive insurance separately.

Can I end my contract early?

Yes you can, however you may need to pay all or a large proportion of your remaining monthly payments in full, even if your circumstances change. Your contract will contain details of early termination.

Am I eligible for a car subscription?

Each supplier has different acceptance criteria.
Generally, you may not be accepted if you’ve had County Court Judgements (CCJs) in the last 6 years.

Am I eligible for a car lease?

Each supplier has different acceptance criteria.
Generally, you may not be accepted if you’ve had County Court Judgements (CCJs) in the last 6 years.

What checks do you carry out?

An identity verification check and a credit check are completed to assess eligibility.

What do I need to subscribe to a vehicle?

You’ll need:

- Valid Driving licence

- Bank details

- 3 years of address history

This is used for a credit check.

What do I need for car and van leasing?

You’ll need:

- Valid Driving licence

- Bank details

- 3 years of address history

This is used for a credit check.

What licence do I need?

A full valid driving licence is required. Some suppliers accept non‑UK licences. Eligibility for driving in the UK with an overseas licence can be checked via the UK government website.

What address history do I need to provide?

3 years of address history, including any overseas addresses if applicable.

Is a deposit required?

Most vehicles require a refundable deposit, which varies depending on the vehicle and vehicle supplier. It’s refunded after return, minus any damage outside of fair wear and tear.

Is an initial payment required?

Some vehicles offer the option to pay a larger upfront amount to reduce monthly fees. This is clearly shown during checkout.

When will I be charged my monthly fee?

The first payment is taken a few days before delivery. After that, payments are collected monthly on the same date.

What is the cancellation policy?

• Monthly plan: Give at least 2 weeks notice before your next month starts.

• Fixed-term plan: Refer to your contract.
  
  

You can request to return your vehicle through your profile.

How do I change my payment method?

Contact your vehicle supplier. Their details are listed under “Current Vehicles” in your profile.

What do I pay upfront when I take a vehicle?

You may pay:

• Delivery fee

• Admin fee

• Optional initial payment to reduce monthly costs

All fees are shown in checkout. Delivery fee is confirmed after approval.

How do I return, renew, or replace my vehicle?

• Extend: Go to your account > “Current Vehicles” > request extension (at least one week before contract ends).

• Return: Request via profile (two weeks' notice required).

If you return your vehicle early this may incur a fee. Details will be outlined in your contract.

Is there a mileage limit?

Yes, it depends on the vehicle and supplier. You can request to change your mileage package. Extra mileage is charged based on supplier rates.

Do you have other cars available?

Vehicle stock is updated regularly. Many makes and models are available, including electric and hybrid. If you can’t find a specific car, contact our team and they’ll be able to help.

Are the cars brand new when I receive them?

Vehicles are either brand new or nearly new. Registration and mileage are shown under the vehicle details.

What condition should the vehicle be returned in?

It should be returned in the same condition it was delivered in. Excess wear and tear or damage outside BVRLA guidelines may result in charges.

What would happen if my car was damaged?

Notify both the vehicle supplier and your insurance provider immediately.

• For damage with Wagonex-arranged insurance: contact Veygo claims team.

• Windscreen claims have a separate contact number.

• If using your own insurance, follow your provider's process.
  
  

How much does my delivery cost?

Delivery fees vary by supplier. Some offer free delivery; others charge a fee. Delivery options are outlined in checkout. Your delivery fee will be confirmed with you by the supplier once your requested has been approved.

How do I arrange vehicle or windscreen repairs?

Contact both your insurance and vehicle supplier.

Refer to your insurance policy documents for Claims contact information.

Is insurance included?

No, you must purchase fully comprehensive insurance separately. Once your request has been approved, provide a copy of your insurance certificate to the supplier.

I’m a car dealer, how do I partner with Wagonex?

If you're a car dealer interested in partnering, email: partnerships@wagonex.com. The team will arrange a call to explain next steps.

How do I find out more about the Wagonex affiliate programme?

If you're are interested in partnering with Wagonex, please email: partnerships@wagonex.com. The team will arrange a call to explain next steps.