To become a member of Wagonex, click here and create an account or securely use your existing Facebook or Google details.
To get a car with Wagonex you will need to provide your national insurance number and a UK driving licence with no more than nine points
Thanks to our dedicated automated system, the entire process will take two business days. Once the necessary documents have been filled out, we will then agree a delivery date.
If the country your licence was granted in has a reciprocal relationship with the UK, then you may be eligible to subscribe to a Wagonex vehicle. Please contact us at help@wagonex.com to double check your specific circumstances.
The minimum age to use Wagonex is governed by the provision of insurance.
We can accept people with a maximum of nine penalty points, your insurance provision may govern which cars you are eligible for.
When you are requesting a car through Wagonex, we will carry out an ID check and a document check. We will also check your driving licence with the DVLA and carry out a credit check.
With Wagonex, there is no deposit required! However, in some extreme cases this may be needed following extreme circumstances.
Your first payment will be charged on the day you agree your contract. Your second payment will occur one calendar month after the delivery/pick up date of the vehicle, and this will become your contract renewal date.
If you are on a rolling monthly plan, and would like to return your vehicle before the start of the next month, just let us know a week before your contract renewal date. If you are on a long-term plan, we will be in touch in your penultimate month to discuss your options.
All Wagonex vehicles include a Private Car Insurance Policy for you and any named driver.
Your insurance coverage can be found in Sections 1 to 10 of the Wagonex Private Car Insurance Policy Document found here
Your quote will be valid for 30 days.
No, cover is only provided for the car described in your Certificate of Motor Insurance.
Accidents caused by snow or ice will be covered if you have a comprehensive motor insurance policy. However, the costs of breakdowns or cars that fail to start may not normally covered.
It is possible to add a driver to your car insurance. Just fill in our online form and we'll deal with your request. Alternatively, you can speak to someone using web-chat, or give us a call on 020 3002 0976. Depending on the details you provide, the charge and coverage may vary depending on your insurance. You will need to have the following information to hand for the new driver: full name, DOB, occupation, type of licence held, details of convictions, details of claims, details of medical conditions that must be disclosed to DVLA.
We offer insurance to disabled drivers in accordance with their licence, which may restrict certain vehicles.
Yes, you may change the main driver into your spouse's name provided you live at the same address. Please call us on 020 3002 0976 and one of our customer service operators will be happy to help you.
The charge, and whether insurers will provide cover for the driver, will be dependent on the details you provide. Alternatively, you can speak to someone using our web-chat, or give us a call on 020 3002 0976. Please have the details ready at hand when getting in touch.
Cover will be subject to their details and insurers agreeing to cover them and at what premium.
Yes, drop us an email at help@wagonex.com and we will send a copy to you.
If you have a foreign licence you can obtain a quote by calling us on 020 3002 0976. Our automated system is only designed to give quotations for drivers with a UK licence.
We usually would not cover courtesy or hire cars, unless the supplier of the car is unable to offer you cover due to a factor that meets our conditions, for example the number of points on your licence.
Yes, we do supply car insurance cover in Northern Ireland.
Please see Section 10 of the Policy Document to ensure coverage.
When your policy is purchased through our website, business cover is included automatically for you and your spouse, or partner if you have had a civil partnership ceremony and live at the same address, unless either of you hold one of the following occupations:
In addition we cannot offer insurance where the vehicle is taken Airside (near to aircraft), or is used for paid driving tuition, or where the policy holder or their spouse/partner is a foreign diplomat with immunity. For all other occupations the vehicle may be used in connection with your business or those of your spouse, partner or civil partner (not business partner).
If you require additional drivers to have business use or are uncertain about the type of use you require, please call us. If you are an existing customer, your policy documents will confirm which cover applies to the policy. If you are in doubt about any of the above please contact us on 0203 002 0976. Please note: business cover is required where your occupation requires you or your spouse/partner to travel to more than one permanent place of work. You will need business cover if you or your spouse/partner has more than one occupation.
No, this is unavailable under a policy purchased through the Wagonex website.
No, this is unavailable under a policy purchased through the Wagonex website.
Yes, you can add a permanent additional driver onto your vehicle for the duration of your policy. The charge, and whether insurers will provide cover for the driver, will be dependent on the details you provide. Alternatively, you can speak to someone using our web-chat, or give us a call on 020 3002 0976. Please have the details at hand when you call.
It is possible to use your own insurance with a Wagonex vehicle, however this is subject to a written request being sent to mailto:help@wagonex.com
To obtain an online car insurance quotation from our website you must be over 18 years of age and under 96 years of age.
Please contact our team directly at help@wagonex.com or 020 3002 0976
We consider your driving history when giving you a quote, so we do need to know your licence history. If you have any motoring convictions, endorsements, fixed penalties, bans, or points acquired the last 5 years, this affects the risk, which may have an impact on your premium and whether insurers are prepared to offer insurance.
As every claim is different we are unable to give a definitive timeframe for the length of a claim. However we promise to process your claim as quickly as we can and to cause you as little disruption as possible.
They are both the same. However, as a company we use the term 'No Claim Discount' (NCD). This is the term used to describe the discount insurance companies give policyholders when they have not made a claim or have not had a claim made against them. This is usually expressed in years.
If you have a minimum of 4 years No Claim Discount, with no more than one fault claim within the past three years for all drivers combined, then you will be eligible to purchase No Claim Discount Protection. Having No Claim Discount Protection means that your No Claim Discount (NCD) will not be affected by:
If you have a minimum of 4 years no claim discount, with no more than one fault claim within the past three years for all drivers combined, then you will be eligible to purchase No Claim Discount Protection. Having No Claim Discount Protection means that your No Claim Discount (NCD) will not be affected by:
Yes, each repair is carried out in accordance with recognised industry standards and guaranteed for at least 5 years. All parts are approved by vehicle manufacturers.
Yes you can, although if you use one of our recommended garages then all parts and repairs will be guaranteed for 5 years.
According to Autoglass, the windscreen provides 30% of a car’s structural strength. As a lot of force goes through it, particularly over our notoriously rough roads, a chip can develop into a crack at any point. While chips can be repaired, cracks can’t. So it’s potentially a lot cheaper to have windscreen damage assessed and fixed promptly before it deteriorates.
No matter how small a chip in a windscreen is - it needs repairing. This is because any imperfection is a weakness in the windscreen’s surface. If you have a chip, you can arrange a repair with our windscreen partners Autoglass without affecting your NCD. Full details can be found in your policy booklet.
To repair a chipped windscreen, the technician cleans the area then fills it with a clear resin that has a similar optical property to glass. This enables you to see through it, prevents dirt or moisture getting in, and stops vibrations affecting it - all of which can cause the screen to crack.
Claiming a windscreen repair won’t affect your NCD.
The minimum subscription length that we offer is 1 month.
All our cars are brand new or nearly new.
If you are on our rolling monthly plan then the minimum required period to keep each vehicle is one month. Please give us at least one week's notice before the contract renewal date if you would like to switch vehicles for the following month.
If you are on the 6 month plan we will be in touch in the fifth month to discuss the options for your next car.
If you know which car you would like next, but don’t see it on our platform, then please get in touch and let us know. We love hearing from our customers!
Yes! When you have a car through Wagonex you will have an accompanying contract which will show that you are the beneficial owner of the car. This will allow you to obtain the relevant resident parking permit.
You are only allowed to drive an automatic car with an automatic driving licence.
Our typical mileage limit is 25,000 miles per annum, however this can vary. Please contact us for more information regarding certain cars if you are unable to see the specific mileage limit. Your car’s mileage allowance will be outlined to you before you receive your car.
You can choose to drop the vehicle off at a designated drop-off point, or we can arrange for it to be picked up, and we’ll drop off your new car at the same time.
Yes! Roadside assistance is included with every vehicle and is part of your monthly price.
Yes. When you know your dates of travel then get in touch with us and we can provide you with the relevant documents. Additional admin charges may apply.
You are responsible for all PCNs (parking and speeding fines etc.) while you are under contract and using our vehicles.
No, you may not smoke in the vehicle or allow any other passenger to smoke in the vehicle.
No, you may not transport pets in the vehicle.
Additional mileage fee: £0.25+VAT per mile (however this can vary vehicle to vehicle and will be outlined to you before you take your vehicle)
Ignition key replacement: This depends on the make and model of the car
European travel admin charge: £35
Fuel charges (if returned with less fuel): £2.00+VAT per litre
We are always looking to partner with forward thinking car dealers who are as passionate as we are in our mission of providing Cars-as-a-Service. If you are interested in working with us, send us an email at help@wagonex.com and we will set up a phone call to explain the next steps in detail.
