Drive Your Career with Wagonex

Customer Services Associate 

Main Purpose of Job:

As a Customer Service Associate, you will quickly find yourself at the front and centre of activities to assist our customers through our automotive website. Key responsibilities will include helping customers with simple tech support, answering general queries, and providing feedback. You will be able to get involved in both product meetings and platform training sessions. Working in a scale up means you will work closely with colleagues from across the organisation, from customer service to product and tech, and will have plenty of opportunity to learn and develop skills. We are excited to bring on the next member of the Operations team and look forward to finding someone who is looking to work and grow with us. 

Our current working arrangement is flexible, with homeworkers expected to attend our Cardiff office at least once a week.

Responsible to:

Head of Consumer Operations

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Software Engineer

Main Purpose of Job:

• Focus on delivering code and Product features
• Input into technical discussions
• Conduct code reviews
• Provide support for issues raised within projects, debugging code and estimating tasks and fixes

Responsible to:

Chief Technology Officer

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Senior Software Engineer

Main Purpose of Job:

• Focus on delivering code and Product features whilst providing technical leadership support
• Input and lead technical discussions
• Identify areas of technical improvement within a project
• Provide support for other team members, including non-technical people (DM’s, PM’s)
• Mentor other developers
• Input into the management of technical roadmaps and technical debt

Responsible to:
Head of Sales / Business Development Manager

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