Operations Services Associate
Main Purpose of Job:
This is a new role reporting to the Operations & Partnerships Manager, to assist with day-to-day handling of partners. You will be the go-to person for any platform issues or queries our partners have whilst using the platform.
Assisting Operations & Partnerships Manager with onboarding some exciting new partners, and project managing new third party integrations.
You will also be able to take responsibility for building out partner reporting and streamlining existing processes.
Responsible to:
Operations & Partnerships Manager
Read the Full Job Description Here
Customer Services Manager
Main Purpose of Job:
This is a new role reporting into the Head of Customer Operations which has the main aim of providing leadership and support to our growing customer services team.
Subscription is a new and growing vertical in automotive and we have, to date, achieved a great deal of success through a lean and agile approach. With the market now taking shape and demand increasing month on month we need an experienced professional to support team growth and development.
You will be responsible for regularly monitoring the performance of customer service and producing regular reports to the Head of Customer Operations. There will be opportunity to improve or simplify current processes and monitor implementation. You will also act as the escalation point to resolve disputes and complaints.
Understand legal and non-legal compliance requirements and communicate with team members to ensure they are aware of their roles in compliance. Carry out detailed research and attend training sessions. To conduct QA’s and feedback to team members on ways to improve. Maintain records and suggest training to ensure the highest level of compliance.
Responsible to:
Head of Customer Operations
Read the Full Job Description Here
Finance Assistant
Main Purpose of Job:
Performing a variety of day-to-day financial operations, assisting with financial operational tasks. Our next Finance Assistant should be comfortable proactively developing and improving current process, identifying efficiencies and formalising processes in conjunction with the Finance Manager.
This role will include the development of many new financial and operations processes in conjunction with the Finance Manager, as well as assisting in general office management duties.
Responsible to:
Finance Manager
Read the Full Job Description Here
Lead Software Engineer
Main Purpose of Job:
The role will require the applicant to split time between delivering code and technical leadership, lead technical discussions, and identify areas of improvement within a project. They will input into project discussions, providing technical insight for product managers and designers, mentor other developers, and manage technical roadmaps and technical debt.
Team growth & development is important within this role as tour Lead Software Engineer build our internal team to effectively own our technical delivery capacity
Responsible to:
CTO
Read the Full Job Description Here
Senior Product Manager
Main Purpose of Job:
This is a new role reporting into the CEO/CTO which has the main aim of providing leadership and strategic thinking into our Product and Platform offering. Subscription is a new and growing vertical in automotive and we have, to date, achieved a great deal of success through a lean and agile approach. With the market now taking shape and demand increasing month on month we need an experienced Product professional to shape our platform strategy and ensure that we continue to identify and take advantage of upcoming opportunities.
Responsible to:
CEO/CTO
Read the Full Job Description Here
