Wagonex Ltd Insurance Terms of Business

Please read this carefully as it sets out our Terms of Business and contains important information which sets out the basis on which Wagonex Ltd trading as Wagonex and Wagonex.com will provide business services to you as a consumer of the firm. 


Please contact us immediately if there is anything in these Terms of Business which you do not understand or with which you disagree. We are happy to answer any questions and willing to explain these terms and the reasons for them.






About Us – Wagonex Ltd is authorised and regulated by the Financial Conduct Authority as an insurance intermediary. Our Firm Reference Number is 789510.  You can check these details online using the Financial Services Register at https://register.fca.org.uk/ or by contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.  

The firm is also authorised by the Financial Conduct Authority for consumer credit activities for which it has permission for credit broking. 

Wagonex Ltd. is registered in England & Wales number 10312289 with its registered office 12th Floor, Capital Tower, Greyfriars Road, Cardiff, CF10 3AG.

Our service and the products we offer -  We offer information only about a policy from one or more insurance undertakings without giving you advice or a personal recommendation, in which case we will provide the names of those insurance undertakings as follows: 

We provide motor insurance from a single insurer, Admiral Insurance (Gibraltar) Limited, which is owned by Admiral Group Plc, although we are not required by contract to do so. Admiral Insurance (Gibraltar) Limited has its registered office at P O Box 575, First Floor 24 College Lane, Gibraltar, GX11 1AA and is licensed by the Gibraltar Financial Services Commission to carry on insurance business under incorporation number 85455

The insurance is managed and administered via Veygo which is a trading name of Able Insurance Services Ltd, an insurance intermediary,  authorised and regulated by the Financial Conduct Authority, Firm Reference Number 311649. Able Insurance Services Ltd is a subsidiary of Admiral Group Plc.

You will not receive advice or a recommendation from us on any product but we will offer you products that meet your demands and needs and give you enough information for you to choose whether or not to proceed.

We generally act on your behalf in arranging your insurance, but we’ll make clear at the outset whether we are acting for you or for the insurer in particular circumstances.

Insurer Security - The insurers we use are regulated and are required to have adequate capital resources. However, we cannot guarantee the solvency of any insurer we place business with. An insolvent insurer may be unable to pay claims or may be unable to pay them in full and you may have to pay a further premium to pay for alternative insurance cover. 

How we are paid – In return of placing business with insurers and other product providers, we generally receive a commission from insurers which is a percentage of the annual premium that you are charged. 

You are entitled, at any time, to request information regarding any arrangement fee which we may have received as a result of placing your insurance business or arranging premium finance. 

Please be assured that at no time will the way in which we are remunerated conflict with our responsibilities to meet your needs and treat you fairly.

Administration fee – We may charge you for the work incurred in handling your insurance. These charges apply if you instruct us to arrange insurance, carry out mid-term adjustment, renewal, cancellation, or other work on your behalf.  Any additional charges, if applicable, will always be agreed with you in advance of them becoming due. 

Insurance documents – Your insurance document will be issued electronically, as part of our efforts to reduce our carbon footprint. We strive to operate in an environmentally acceptable and responsible way. You will also benefit from receiving your insurance documents sooner. If this method is not acceptable to you, you can request that we issue your insurance documents by post free of charge.

Identity Checks - To verify your identity, we will use public and personal data which we obtain from a variety of sources. This includes credit reference agencies and other external organisations which would have been contacted in order to agree your subscription. Some searches may appear on your credit report whether or not you choose to buy from us.

Your duty of disclosure - Under the Consumer Insurance (Disclosure and Representation) Act 2012 it is your duty as a consumer to take reasonable care not to make a misrepresentation to an insurer.  This means that all the answers you give and statements you make as part of your insurance application, including at renewal and when an amendment to your policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean that part of or all of a claim may not be paid.

Mid Term Adjustments (MTA) – When making a change to your insurance policy, after its start date but before its renewal, this is considered as an MTA. For example, changing your address or changing your vehicle four months after your insurance policy has started.

An MTA may result in either an increase or decrease in premium; this will be advised by your insurer. We require either the MTA charge to be paid in full or, where appropriate, an initial payment to be collected and the remaining difference to be spread across remaining payments.

Insurers may decline to accept an MTA request; in these instances, if the MTA is required then you may need to cancel your policy and seek insurance from another provider, to continue with your vehicle subscription. Requests for MTAs should not be considered as applied until you have received confirmation from us. If in doubt, contact us for confirmation of the MTA status.

Cancellations – Please contact us on insurance@wagonex.com if you wish to cancel your insurance. You will be entitled to a full refund if you cancel before your policy has begun. There is no cooling off period, however Wagonex does not charge a cancellation fee. If your period of cover has started,  a risk-based refund will be calculated that considers the duration of cover and the level of risk incurred. If any refund is due, it will be returned to the original payment method within 3-10 days.


Renewal of your policy – Prior to any policy renewal date, we will write to you, in good time, to advise of the terms for the next policy period.

It is important that you check the details we hold are correct and up to date; any errors can impact your insurance covers meaning that your policy may not be in force and claims could not be paid. 

Where you review your renewal invite and identify differences in your circumstance you must call us to inform us what has changed. We remind you of your obligations under Duty of Disclosure (above).

Your policy will not automatically renew, therefore we require your instruction to renew your policy. You will be provided with a renewal invitation in good time before the end of your policy. If you do not wish to accept this, or if you wish to amend any of the details you must call us before the end of your current policy on the number provided on the renewal invitation with your explicit instructions.

Important – If you have not received written confirmation that your policy is due for renewal, you will need to contact us prior to your policy ending to arrange cover for the next policy period.

Website Accessibility - information provided through our website is on an “as is” and “as available” basis. We give no warranty that the information will be free of defects and/or faults. To the maximum extent permitted by the law we provide no warranty express or implied a fitness for a particular purpose, the accuracy of information, compatibility and satisfactory quality.

We will endeavour to allow uninterrupted access to this website, but access may be suspended, restricted or terminated from time to time. We will not be liable, for any reason, if the website is unavailable for any period.

We reserve the right to change, modify, substitute, suspend or remove without notice of any information, service or content on our website. In addition, we cannot guarantee that our site will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your usage of our website.

Any material and/or data downloaded or obtained through us via our website or any sites linked to our website is at your own discretion and risk. Where, as a result of downloading material or data, hardware becomes damaged or data is lost, the responsibility is with the individual consenting to the data exchange and not with Wagonex.

Links to other websites – Our website may provide links to other sites, not controlled by Wagonex or our affiliates. Where we do not have control of a site, we assume no responsibility for the content and disclaim liability for any and all forms of loss or damage arising out of their use. The inclusion of a link to another site does not imply endorsement of any products or services or individuals.

If you have a complaint – We are committed to treating customers fairly and encourage our customers to inform us when dissatisfied with the service we have provided.

In the event you are dissatisfied with any aspect of our service you can:

Write to us at: Wagonex Limited.  12th Floor, Capital Tower, Greyfriars Road, Cardiff, CF10 3AG

Call us on: 020 300 20976

Email us at: complaints@wagonex.com 

NOTE: Be sure to provide your phone number and reference number in your correspondence.

If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS) as an eligible complainant.

You can contact them by writing to them at:

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square


E14 9SR

Or by contacting the Consumer Helpline on 0800 023 4567

Or via their website www.financial-ombudsman.co.uk 

If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected. We will provide a summary of our complaints handling procedures should you make a complaint which we cannot resolve informally and at any other time, upon your request.

Financial Services Compensation Scheme: We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.  Insurance advising and arranging is covered for 90% of the claim, without any upper limit.  For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. The compensation scheme does not apply to consumer credit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting http://www.fscs.org.uk/

Governing law – The laws of England and Wales govern this agreement and any dispute is subject to the jurisdiction of the English courts.

Your personal data – We take your privacy extremely seriously and we will only use your personal details in line with our Privacy Notice. Please read our Privacy Notice carefully which can be found via our website, and contact us immediately if you have any queries. Where necessary, for example where we would like to use your data for some marketing purposes, we shall ask for your specific consent to do so. Your personal information includes all of the details you have given us to process your insurance policy (we will not ask for more information than is necessary). We may share your data with Third Parties for the provision and ongoing performance of your insurance policy. Your data may be transferred outside the UK. We will not sell, rent or trade your data under any circumstances. All of the personal information you supply to us will be handled strictly in accordance with the applicable Data Protection regulations and legislation.

How to claim

Please refer to your policy documentation if you need to notify a claim. You should contact us or the insurer directly as soon as you become aware of any incident which could give rise to a claim. If in doubt about whom you should contact, or if you require our assistance in relation to a claim or potential claim please contact us.  

Money laundering/Proceeds of crime

We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist financing activity and we are prohibited from disclosing any such report.

Adequacy of insurance values

It is the responsibility of the insured to ensure that all sums insured and policy limits are adequate. It is strongly recommended that the appropriate Professional (e.g. Surveyor/Accountant) be consulted to ensure that the sums insured and limits under the policy are suitable.

Conflicts of interest/Customers best interests

As insurance brokers we generally act on your behalf in arranging your insurance and assisting you in the event of a claim; we will always act honestly, fairly and professionally ensuring your best interests are our priority. In certain circumstances we may act for and owe duties of care to insurers and/or other parties. Where we become aware of any actual or potential conflict of interest with our duty to you, we will inform you of the situation and the options available to you before we proceed.


You or we may terminate authority to act in connection with your insurance arrangements at any time. Notice of termination must be given in writing and will be without prejudice to the completion of any transactions already commenced. Any business currently in progress will be completed unless we receive instructions to the contrary. Any premiums or fees outstanding will become payable immediately. In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days’ notice. 

Last Updated - 22nd November 2022, Version 2

Your car, your terms.